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Discussion topic: My sky is not working but my wifi is , I’ve completed instructions on setting but still not working

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This message was authored by Sarahblue74 This message was authored by: Sarahblue74

My sky is not working but my wifi is , I’ve completed instructions on setting but still not working

Skyway not working but WiFi is 

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This message was authored by GD1 This message was authored by: GD1

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

Posted by a Superuser, not a Sky employee. Find out more

@Sarahblue74  I'm afraid your post isn't very clear, what is Skyway?  This isn't something i've heard of being provided by Sky UK.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Sarahblue74
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This message was authored by Sarahblue74 This message was authored by: Sarahblue74

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

Sorry I meant Sky Q

This message was authored by GillM This message was authored by: GillM

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

I'm having the same problem. Sky Q not working but Internet is

This message was authored by oldfella This message was authored by: oldfella

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

Posted by a Superuser, not a Sky employee. Find out more

@Sarahblue74 wrote:

Sorry I meant Sky Q


Hi @Sarahblue74 

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

 

If your Q box has no internet connection

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Sarahblue74
Topic Author
This message was authored by Sarahblue74 This message was authored by: Sarahblue74

Re: My sky is not working but my wifi is , I’ve completed instructions on setting but still not work

Thank you it's still not working thou I'll have to ring a sky engineer up

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