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Discussion topic: My sky is down for weeks , engineers is only available for 22 Feb i have been waiting for almost two

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This message was authored by Joao2 This message was authored by: Joao2

My sky is down for weeks , engineers is only available for 22 Feb i have been waiting for almost two

Not very happy as i set up new aky package , a week or two after my signal completly disapears , now i ahd to wait almost two months for an engineer

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky is down for weeks , engineers is only available for 22 Feb i have been waiting for almost

Posted by a Superuser, not a Sky employee. Find out more

@Joao2 

Your post is a little unclear as the 22nd February is next Thursday. Are you saying you originally booked an engineer nearly 2 months ago?

You will have been provided with the earliest available time slot in your area. The high winds / storms recently will have increased the workload for engineers in respect of checking and correcting dish alignment. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Joao2
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This message was authored by Joao2 This message was authored by: Joao2

Re: My sky is down for weeks , engineers is only available for 22 Feb i have been waiting for almost

Hi Daniel 

yes i booked an Engineer in  early January and the only available slot was at the  end of february 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky is down for weeks , engineers is only available for 22 Feb i have been waiting for almost

Posted by a Superuser, not a Sky employee. Find out more

@Joao2 

Unfortunate but understandable I'm afraid. Once the issue has been fixed give Sky a call, explain how long you've been without service, and see if they'll add a credit onto your account. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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