My sky has not been working for about a month now

[Creek_69]

My sky has not been working for a long time but could never get through to you !! It now says no satellite signal but was giving me issues before tabt

[Daniel0210]

@Creek_69 
We are customers on here trying to help other customers. You aren’t talking to Sky Customer Services.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.