My sky box wont turn on using remote . I have replaced the batteries. I have rebooted sky m

[LATT]

hi  I have replaced batteries in remote 

My box wont turn on unless I do so manually. 

I have rebooted Internet etc

And all tv 

I can use the remote to do other things however not with sky q

[Quoman7]

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@LATT wrote:

hi  I have replaced batteries in remote 

My box wont turn on unless I do so manually. 

I have rebooted Internet etc

And all tv 

I can use the remote to do other things however not with sky q

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Hi @LATT Make sure you are using your SKYQ remote and not your TV remote first?

Try completly resetting your Bluetooth remote. Press and hold 7 & 9 together on the remote until it's led flashes four times. Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair?