29 Aug 2023 05:30 PM
We have tried turning it off and on again on 2 occasions with a 10 min break. We have tried reconnnecting with no succcess.
30 Aug 2023 08:25 AM
Posted by a Sky employeeHi there, Annemarie1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
30 Aug 2023 08:57 AM
Posted by a Superuser, not a Sky employee. Find out more
@Annemarie1 wrote:
We have tried turning it off and on again on 2 occasions with a 10 min break. We have tried reconnnecting with no succcess.
Hi @Annemarie1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.
01 Sep 2023 08:41 AM
Posted by a Sky employeeHi @Annemarie1
An invite was sent but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
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