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Discussion topic: My sky box will not connect to the internet.

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This message was authored by Annemarie1 This message was authored by: Annemarie1

My sky box will not connect to the internet.

We have tried turning  it off and on again on 2 occasions with a 10 min break. We have tried reconnnecting with no succcess. 

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This message was authored by Addie15 This message was authored by: Addie15

Re: My sky box will not connect to the internet.

Posted by a Sky employee

Hi there, Annemarie1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

This message was authored by Quoman7 This message was authored by: Quoman7

Re: My sky box will not connect to the internet.

Posted by a Superuser, not a Sky employee. Find out more

@Annemarie1 wrote:

We have tried turning  it off and on again on 2 occasions with a 10 min break. We have tried reconnnecting with no succcess. 


Hi @Annemarie1 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?.

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I used to have superpowers… But a therapist took them away.
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: My sky box will not connect to the internet.

Posted by a Sky employee

Hi @Annemarie1 

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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