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Discussion topic: My sky box tries to connect to another broadband network not mine

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This message was authored by Neilb60 This message was authored by: Neilb60

My sky box tries to connect to another broadband network not mine

My sky box regularly loses connection and then tries unsuccessfully to connect to a neighbouring broadband network not mine. Any ideas ?

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This message was authored by Chodley This message was authored by: Chodley

Re: My sky box tries to connect to another broadband network not mine

Posted by a Superuser, not a Sky employee. Find out more

How do you know it's trying to do that?

Neilb60
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This message was authored by Neilb60 This message was authored by: Neilb60

Re: My sky box tries to connect to another broadband network not mine

When I notice sky is not working and lost connection under settings it shows the rogue network name it is trying to connect to. 

This message was authored by Chodley This message was authored by: Chodley

Re: My sky box tries to connect to another broadband network not mine

Posted by a Superuser, not a Sky employee. Find out more

Nah, that's just its internal wifi mesh name

Neilb60
Topic Author
This message was authored by Neilb60 This message was authored by: Neilb60

Re: My sky box tries to connect to another broadband network not mine

Thanks - Do you know, if I connect the skyq box via an ethernet cable will that solve the problem and I can still connect my sky mini boxes via wifi ?

This message was authored by Chodley This message was authored by: Chodley

Re: My sky box tries to connect to another broadband network not mine

Posted by a Superuser, not a Sky employee. Find out more

It might work if you disable 2.4GHz wifi (which the Q uses to connect to non-original-Sky-routers) and leave 5GHz enabled (which is what it uses to talk to the mini)

 

or use powerlines to connect the mini and disable wifi completely.

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