This discussion topic has been answered Discussion topic: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
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Message posted on 22 Nov 2023 04:08 PM
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Keeps going to a black screen every minute or so. I thought at first it was an atmospheric problem, as it was throwing it down with rain, but that appears not to be the case. It happens on a regular basis, only for a second or so, but its annoying when I'm watching a film or live sports. Anyone else having this problem after having a Q box installed recently ?
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Message posted on 22 Nov 2023 04:18 PM
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Are you using the HDMI lead supplied by Sky?
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Message posted on 22 Nov 2023 04:18 PM
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Are you using the HDMI lead supplied by Sky?
Message posted on 22 Nov 2023 04:21 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
@ChrisJ1961 wrote:
Keeps going to a black screen every minute or so. I thought at first it was an atmospheric problem, as it was throwing it down with rain, but that appears not to be the case. It happens on a regular basis, only for a second or so, but its annoying when I'm watching a film or live sports. Anyone else having this problem after having a Q box installed recently ?
@ChrisJ1961 have you tried changing your HDMI cable
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 22 Nov 2023 04:34 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
Yes mate I am
Message posted on 22 Nov 2023 04:58 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
@ChrisJ1961 wrote:
Yes mate I am
@ChrisJ1961 so have you tried a different HDMI lead ? as obviously you are having the problem whilst using the one supplied by Sky
I may be a Sky Superuser but I am still just a Sky customer
Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Message posted on 11 Feb 2024 08:09 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
Hello
Mine has been doing this for weeks now , new sky q box , software updated , expensive hdmi lead ( tried in every port ) my ps5 and fire stick work fine in the same ports ( unplugged/ disconnected when fault finding) , tv and sky q are in separate sockets (plugs) it's unwatchable , signal is 90 and 90 . Every electrical outlet in the room is empty and off . Even the other rooms . Apps and channels are equally effected. Black screen flashes / blips happen frequently some times we get 20min before it happens other times it everywhere min. Internet is solid too can wfh stream and game with no visible issues
Anyone resolved this . ?
Message posted on 17 Jun 2024 07:46 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
Mine is doing the exact same thing, I also have the sky mini box which isn't doing it. So.... I've tried useing the hdmi from the mini, still does it, I've tried useing my 4k hdmi from the ps5, still does it. I've tried resetting my sky box back to factory settings, still does it, I've tried resorting my TV back to factory settings, still does it. It doesn't happen with ps5 or the Nintendo switch, just the sky box a couple of months ago ( its actually my 2nd one as the first one they sent was faulty), my old box lasted 7 years without a single issue, currently the euros are on,.if I miss a goal I'm going to pretty annoyed, the box is out in the open, well ventalated, no physical damage to any leads, checked the plug socket its in, no faults visible. I've also went to extreme, I've opened my TV, checked my t-con board, checked my y-con board ( these 2 separately control the sound a picture ) checked my power board, checked every capacitor, checked every fuse, checked every chip, found no issues. Also, the TV settings page remains on the screen when the sky box cuts out, it's not the sky box turning off and on as it lasts half a second then resumes with what it was doing, its very annoying, clearly the latest sky box is not fit for purpose, and considering the price you pay to watch sky, you would expect a lot better. For now I'll have to connect my sky mini and have my main sky box on next to it. Not an ideal solution especially for people who don't have a mini box
Message posted on 31 Jan 2025 03:44 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
Yes iam having the same problem , sky told me it was a compatibility issue with the Toshiba I had , just replaced it with a 2024 Hisense , last night was fine , this morning ok , then my wife just rung and said it was back doing it again , so god knows what the issue is
Message posted on 31 Jan 2025 05:24 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
I thought it may have been an issue with the dish, but having changed it, I still have the same problem. Sometimes it doesn't cut out at all, and then it does.
I've tried changing the tv's around too. Main is a 55" sharp, then I've tried the LG42 but its still happening.
I can live with it, but it's annoying especially during live sport.
Message posted on 31 Jan 2025 06:09 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
Mine's being doing it occasionally for over a year now. Thankfully it doesn't do it during playback but every now and again when exiting playback I get a black screen instead of the main menu. I've also had a 'no signal' message from my TV several times when first bringing the box out of standby.
I've been living with it for a while it's a very occasional thing and not worth the hassle of having my box swapped out.
Message posted on 04 Mar 2025 08:08 PM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
Anyone got an answer to this issue?
Message posted on 08 Apr 2025 11:53 AM
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Re: My sky box keeps cutting out to a black screen. Its only temporary (a second or less)
Mine is doing this too. Checked Sky app, it says everything working ok, no issues. Does anyone have an answer?
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