My sky box keeps crashing at night and it freezes and you have to reboot it can anyone help

[Tooties]

My sky box keeps cutting out at night and freezes and I have to keep rebooting it sometimes the green light stay on and other times it goes off can anyone help please 

[Greenfingers001]

invHi there @Tooties , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

We are still looking to help you @Tooties . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Simanya]

I also have exactly the same problem, except it seems to happen after 10 pm and sporadically through the day. Frustratingly when I have paid on PPV for boxing - it happens regularly. we thought it might be the Wi-Fi, but it seems to be the skybox itself. Has Sky come up with any answers?