My sky box is stuck on a blue screen saying “when the screen goes blank press home to get started” f

[Yz3]

My sky Q box is stuck on a blue screen saying "when the screen goes blank press home go get started" for over a day now. I tried restarting/disconnecting box et.c nothing works, can you help pls!!

[Tom-W19]

Hi @Yz3 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.