My sky box is not receiving an Internet connection, it says its connected but no Internet displays.

[Leanne61]

My sky box is not receiving an Internet connection, it says its connected but no Internet displays. Cannot access any apps or catch up or on demand. Not sure what is going on.

[Mr+Flibbles+86]

Hi there @Leanne61 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Leanne61 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.