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Discussion topic: My sky box in bedroom isn’t working

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This message was authored by 2Swallow This message was authored by: 2Swallow

My sky box in bedroom isn’t working

Hello my sky box in my bedroom isn't working 

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This message was authored by GD1 This message was authored by: GD1

Re: My sky box in bedroom isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@2Swallow  For the forum to help you'll need to provide a bit more detail.  

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky box in bedroom isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@2Swallow 

Is it the main box or mini? In what way isn't it working? Any error messages? Has it been working up until now? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: My sky box in bedroom isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@2Swallow wrote:

Hello my sky box in my bedroom isn't working 


Hi @2Swallow 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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