My sky box has no Home Screen and no recordings

[Soph7]

My sky box has lost the Home Screen and I can't access the recordings. It seems to be picking up channels still. 

[oldfella]

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@Soph7 wrote:

My sky box has lost the Home Screen and I can't access the recordings. It seems to be picking up channels still. 

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Hi @Soph7 

Try rebooting your Q box

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[Soph7]

That didn't work unfortunately- the message stated that we need to insert the viewing card, which is inserted

[oldfella · Accepted solution]

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@Soph7 wrote:

That didn't work unfortunately- the message stated that we need to insert the viewing card, which is inserted

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Hi @Soph7 

First check that your viewing card is correctly inserted.   Viewing card is in the right hand end of the box. 
If it is in correctly there is not enough of it sticking out to grip and remove it.

Push it fully in and it will pop out slightly enough so you can remove it.

Make sure that it is in chip side up and chip end in first.   Push it gently fully in and you should feel a slight click when it is engaged.   If it has popped out enough to remove it is not located correctly.

If you are satisfied that it is in correctly 

Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

[Soph7]

Thanks so much, that worked!