My sky box has broken. I cannot get any apps or live TV

[Warwickjc]

My sky box has not worked properly for some time. Initially it stopped connecting to live tv but we could use apps. Now we csnnot connect to live tv or use any apps. Message reads 'no satellite connection'

[Daniel0210]

@Warwickjc 
I presume you have Sky Q so I've moved your post to that board.

If you’re seeing a message displaying ”No signal” it tends to be from your TV, such as possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you’ll need to liaise with your landlord or building management company who deal directly with their approved engineers.

[TimmyBGood]

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@Warwickjc wrote:

Initially it stopped connecting to live tv but we could use apps. Now we csnnot connect to live tv or use any apps. 

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That's expected behaviour: a Q or Sky+ box will continue to function for online service for a while after losing satellite signal, but eventually requires a subscription validation over the dish.