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Discussion topic: My sky box has a blue light which just keeps going round I also have a red light, I've tried off it

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This message was authored by: Kevin+56

My sky box has a blue light which just keeps going round I also have a red light, I've tried off it

My sky box has a blue light which just keeps going round i also have a red one, I've switched everything off and left it a while still the same when switched back on? No sky

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This message was authored by: Kevin+56

Re: My sky box has a blue light which just keeps going round I also have a red light, I've tried off

Can anyone help me 

This message was authored by: lettice

Re: My sky box has a blue light which just keeps going round I also have a red light, I've tried off

Posted by a Superuser, not a Sky employee. Find out more

Instead of just a simple powering the box on and off by removing and replgging the power, try the Sky Q recovery procedure from power off as described in step 3 here, using the box physical buttons;
https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

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This message was authored by: scorpigirl

Re: My sky box has a blue light which just keeps going round I also have a red light, I've tried off

I have the same issue.
Apparently it's a hardware failure which necessitates a new box, so I'm told.

This message was authored by: Worldchamp

Re: My sky box has a blue light which just keeps going round I also have a red light, I've tried off

Do I contact sky

This message was authored by: Daniel0210

Re: My sky box has a blue light which just keeps going round I also have a red light, I've tried off

Posted by a Superuser, not a Sky employee. Find out more

@Worldchamp wrote:

Do I contact sky


@Worldchamp 

For what? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: Miriam97

Re: My sky box has a blue light which just keeps going round I also have a red light, I've tried off

Yes, I've had this with a previous box and had to get sent a new one. I called and they helped me change my settings as it was on an eco setting but even after that it kept doing it, now currently doing it on the new box too so I'm away to call them again

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