My sky box green light isn’t coming on

[Nic72]

My sky box isn't working,batteries changed in the remote control,still not working,no green light on sky box 

[Addie15]

Hi there, @Nic72.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Stevep6]

I have same problem. No green light on Sky Q box only amber. Have tried disconnection and new batteries in remote but no resolution. Can you help please

[Laing1]

---

@Stevep6 wrote:

I have same problem. No green light on Sky Q box only amber. Have tried disconnection and new batteries in remote but no resolution. Can you help please

---

@Stevep6 have you tried pressing the amber light as that is also the on button if it comes on then you may need a new remote