@Hazels1613 Sky Q boxes are normally installed by engineers due to needing a satellite dish, a box swap would be a courier whoi also take the old one away.
What box/service did you order as you've posted in the Sky Q section.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
