My sky Q mini box keeps loosing sound. Its the 3rd time now. I have done all the unplugging reconnec

[Gemini-jane]

Hi can anyone help, my sky Q mini box is in my bedroom. It keeps loosing sound. I have tried all the reconnecting and unplugging ect with the advisor on the phone but it keeps doing it. This is the 3rd time now. It usually comes back on by its self after 3 to 4 days but its annoying. I don't have my health to keep running up and down stairs trying to reconnect the box to my main Sky Q box. Any help would be greatly appreciated.

[Addie15]

Hi there, @Gemini-jane. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Gemini-jane . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks