My sky Q box upstairs is not working AGAIN

[DyApp]

My sky Q box upstairs is not working AGAIN. And no the main sky Q box is on its own with nothing by it. I've turned everything off and on again and pressed the reset button on everything, can you fix it or take the mini box back please.

[PandJ2020]

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@DyApp wrote:
Can you fix it or take the mini box back please.

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You're not talking to Sky here - just other customers.

[oldfella]

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@DyApp wrote:
My sky Q box upstairs is not working AGAIN. And no the main sky Q box is on its own with nothing by it. I've turned everything off and on again and pressed the reset button on everything, can you fix it or take the mini box back please.

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Hi @DyApp 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[GISMO95]

Turned it on and off blue picture up with settings on it but remote controls not letting me move from settings 

[GISMO95]

Need enigneer 2 sort this out 

[nigea99]

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@GISMO95 wrote:

Turned it on and off blue picture up with settings on it but remote controls not letting me move from settings 

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hi @GISMO95 

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Now try to access the box - make sure it has line of sight of the box as until it is paired it uses Infrared

If you can now control it,  press 1 & 3 together to go through to re-pair with the box and your TV - 

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote