My sky Q box keeps turning off and loosing signal need a new one

[Curtis+wyatt]

Sky Q box has many problems keeps turning off randomly and also loosing sound (it's not the tv) and also can't get continuous internet connection keeps saying not connect when internet is okay in the house not the best when it should be for what we pay, keep having to talk to robots rather than humans to resolve this problem and we are not happy at all and if not sorted we look to cancel and start with virgin thanks 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks