My sky Q box keeps locking up, even on record. The tv is less than a year old (Sony Bravia), a tv e
My Sky Qbox is randomly locking up even on record. A professional tv engineer has checked out the tv which is a Sony Bravia less than one year old. It is very frustrating as it locks up giving me a page of icons / tiles that I can not get out of. I have to turn the tv off and on sometimes several times or turn power off to both TV and Sky Q box. Box installed November 2018.
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Q box locks up frequently, tv less than a year old and checked professionally, have to re-cycle powe
Q box for ever locking up displaying icons that are fixed, or telling me an upgrade is required. TV less than a year old (Sony Bravia) has been checked out by professional engineer.
Sometimes times you can regain the channel via turning off and on using the remote, if not power to Q box and tv has to be re-cycled at the mains, all beyond me
Re: My sky Q box keeps locking up, even on record. The tv is less than a year old (Sony Bravia), a
Posted by a Superuser, not a Sky employee. Find out more
@dreamliner787 Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary- ~ Using the remote put your main Sky Q box into standby ~ switch the box off at the plug ~ wait at least 30 seconds and then switch the box back on at the plug ~ follow the on screen instructions ~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds ~ press the 🏠 button
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging so DMs are switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
