My sky Q box keeps flashing red and amber

[Sharon0713]

Sky sent me a new Q box and its stills flashing red and amber, and says it is up dating software 1 of 2 then 5 minutes later it repeats itself 

[ThePope27]

Try this below and see how you get on.

If you can plug the box into Ethernet then I would recommend doing so.

To complete the recovery procedure on your main Sky Q box:

1. Switch the Sky Q box off at the mains.
2. Hold down the standby button on the front of the box, then switch it back on at the mains.
3. Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update.

If the lights don't show after 30 seconds, repeat steps 1 to 3. If it still doesn't work, you'll need to order a replacement box .

1. The update can take up to 15 minutes, then the box will turn off and go back to a single red light.
2. Your box will restart.
3. After the on screen messages have disappeared, press Home on your Sky Q remote to switch your box back on.

If the screen freezes on Updating software Step 1 of 2 instead of going to the start up screens as expected:

1. Switch the box off at the mains, then back on.
2. When you see the hello start up screen hold in the standby button on the box, and you should see Updating software step 2 of 2.

Most features will work straight away, but some can take up to 5 minutes to return.

If you're still having problems, you might need to order a replacement box 

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[Sharon0713]

I tried that many times with the old box. Sky sent me a new box and its still the same problem even with new cables and remote.   Engineer is coming out on the 23rd April. Thank you for answering my problem