@MJO1972 wrote:
My sky Q box keeps disconnecting from network whilst watching Apps forcing me to reset my router and my mini boxes are disconnecting also. I have upgraded to full fiber 900mbps and a broadband engineer has been back out and tells me it's a problem with my skyQ as everything else connected to WiFi is fine. Sky not interested in fixing the problem
Looks like you need to carry out a Network reset on the main Q box @MJO1972 not just reset your router.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
