My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky adv

[Katie1965]

We cannot get any programmes on the tv 

[oldfella · Accepted solution]

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@Katie1965 wrote:

We cannot get any programmes on the tv 

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Hi @Katie1965 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If you had to press the Standby button on the front of the Q box to switch it on

then

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Katie1965]

We cant watch any tv programmes even though the green light is on the sky Q box is on 

[Katie1965]

Hi yes we hsve done all that put still no programmes 

[oldfella]

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@Katie1965 wrote:

Hi yes we hsve done all that put still no programmes 

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Have you reset your Qbox remote @Katie1965 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Katie1965]

Amazing thank you it has worked 

[SheenaStammers]

What a load of crap

If my Sky Q box is not fixed very soon 

HELLO VIRGIN

[Laing1]

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@SheenaStammers wrote:

What a load of crap

If my Sky Q box is not fixed very soon 

HELLO VIRGIN

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@SheenaStammers Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

If you can describe what problems you are having we may be able to help

[SheenaStammers]

Sorry for that I will try to get in touch with Sky 

Do you have a number?