My sky Q box constantly has a connection issue with my Sky mini box

[Linz2]

Can anyone help me please as my Sky Q box keeps loosing connection with my Sky mini box and I have to keep resetting the router to get connection again. This can happen 2/3 times a night. Thankyou 

[oldfella]

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@Linz2 wrote:

Can anyone help me please as my Sky Q box keeps loosing connection with my Sky mini box and I have to keep resetting the router to get connection again. This can happen 2/3 times a night. Thankyou 

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Hi @Linz2 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[lanarkboy]

After getting rid of sky broadband, my broadband is amazing but the q boxes keep disconnecting. I believe this is a software issue. As I don't lose broadband on any other devices around the house

[ftballman]

The sky boxes connect to each other in their own unique way. Do you have any method of connecting boxes by ethernet cable? Potentially using something like powerline devices if that's something you are familiar with.

Once you are using a non sky broadband, the router doesn't play a huge role in the boxes connecting to each other (while using WiFi at least).