My screen is telling me to insert my viewing card with the chip face up but i have not removed it

[AndreaC70]

I cannot watch any recorded programme's

[Mr+Flibbles+86]

Hi there @AndreaC70 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

We are still looking to help you @AndreaC70 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks