My returns package sent to wrong address and showing it’s delivered. I haven’t received yet
Today I was supposed to receive the returns packaging, haven't received it yet but Royal Mail tracking shows that it's delivered and there is a picture that shows the dropped on door front, but that's not my home! As the mat and door is different and they delivered to wrong address
Re: My returns package sent to wrong address and showing it’s delivered. I haven’t received yet
Posted by a Superuser, not a Sky employee. Find out more
@Deuen75 If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging. DMs are switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
