My remote suddenly will only change volume. On off and channel change will not work. I have rebooted

[Pelit1965]

My remote has stopped working. Only volume still works. On of and channel change will not work. I have changed batteries and rebooted box but nothing works. Any advice please

[oldfella]

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@Pelit1965 wrote:

My remote has stopped working. Only volume still works. On of and channel change will not work. I have changed batteries and rebooted box but nothing works. Any advice please

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Hi @Pelit1965 

With the Q box on with green led (use the standby button on the Front right of the Q box if necessary)

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Davebugle]

I have the same issues & remote will only turn TV on & off plus volume. This happened after I updated new channels on TV. I can overcome it by selecting the input button top right. I guess I can live with that but never understand why!!

[Chris+PW]

I have a Sky+ HD box. Suddenly getting the same. Any ideas on how to resolve?

[AliBoy1]

Did anyone get a solution to this? 

[Chris+PW]

I called up the Argos support and used YouTube and it is now working for me.