@Lauren+arton wrote:
My sky mini box isn't working and neither is the remote
Hi @Lauren+arton
Assume that you have checked that the remote batteries are OK
First try rebooting the mini.
To reboot press Standby on your Sky mini remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your mini box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your mini remote or if this is not working press the standby button on the front of the Q box (Amber led)
If you had to press the Button on the front of the Mini to switch it on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
note: some features may take up to 5 minutes to return.
