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Discussion topic: My remote control volume has stopped working since software update!

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This message was authored by SCG+2 This message was authored by: SCG+2

My remote control volume has stopped working since software update!

I have updated my Sky Q box software and this seems to have knocked the volume control only out! Despite numerous attempts to rest and paid- this remind a problem.

I've heard that the latest software update is the issue and that Sky are working in this! 
Is anyone else experiencing this or have any information about it?


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This message was authored by kop32 This message was authored by: kop32 Answer

Re: My remote control volume has stopped working since software update!


@SCG+2 wrote:

I have updated my Sky Q box software and this seems to have knocked the volume control only out! Despite numerous attempts to rest and paid- this remind a problem.

I've heard that the latest software update is the issue and that Sky are working in this! 
Is anyone else experiencing this or have any information about it?


Hi @SCG+2 , worth trying the following :

Hold down 7 and 9 until the remote's light flashes 4 times to factory reset your
remote.

 

To pair your remote with your Sky Q box:
1. Press Home on your Sky Q remote
2. Select Settings, then Setup followed by Remote Control
3. Select the remote you're using
4. Select Control your TV then Find it for me
5. Select the brand of your TV
6. Press and hold 1 and 3 together for 2 seconds, and enter the code that appears on your screen

 

Press the volume buttons on your Sky Q remote and see if this changes the volume on your TV.
No luck? Select No, try another until you find the right setting.

 

 

 

 

Sky Stream x 3, VM 1 gb Broadband and TP-Link Deco X50 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System

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This message was authored by kop32 This message was authored by: kop32 Answer

Re: My remote control volume has stopped working since software update!


@SCG+2 wrote:

I have updated my Sky Q box software and this seems to have knocked the volume control only out! Despite numerous attempts to rest and paid- this remind a problem.

I've heard that the latest software update is the issue and that Sky are working in this! 
Is anyone else experiencing this or have any information about it?


Hi @SCG+2 , worth trying the following :

Hold down 7 and 9 until the remote's light flashes 4 times to factory reset your
remote.

 

To pair your remote with your Sky Q box:
1. Press Home on your Sky Q remote
2. Select Settings, then Setup followed by Remote Control
3. Select the remote you're using
4. Select Control your TV then Find it for me
5. Select the brand of your TV
6. Press and hold 1 and 3 together for 2 seconds, and enter the code that appears on your screen

 

Press the volume buttons on your Sky Q remote and see if this changes the volume on your TV.
No luck? Select No, try another until you find the right setting.

 

 

 

 

Sky Stream x 3, VM 1 gb Broadband and TP-Link Deco X50 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System
SCG+2
Topic Author
This message was authored by SCG+2 This message was authored by: SCG+2

Re: My remote control volume has stopped working since software update!

Thanks for your reply- appreciate it! 
these are the steps I have already tried numerous times and it's not working sadly.

this is where I've read that the recent software update has knocked out his function with some TV makes.

Wondered if anyone else was experiencing this?

This message was authored by iknowjoey This message was authored by: iknowjoey

Re: My remote control volume has stopped working since software update!

I've got the same issue since the last sky q software update. I've tried repairing my remote with so many different samsung codes but it wont work.  

This message was authored by Coooops This message was authored by: Coooops

Re: My remote control volume has stopped working since software update!

I've got the same issue with my LG TV. Tried all the reset options, just won't connect. Had no problems until about a week ago

This message was authored by iknowjoey This message was authored by: iknowjoey

Re: My remote control volume has stopped working since software update!

Mine is an LG TV too. Don't know what is going on....

This message was authored by E+Bushby This message was authored by: E+Bushby

Re: My remote control volume has stopped working since software update!

Mine been exactly the same, tried all the steps suggested below and nothing works 

This message was authored by REP620 This message was authored by: REP620

Re: My remote control volume has stopped working since software update!

Same thing has happened to us except we also can't change the input (HDMI 1, HDMI2).

 

So interested to hear of any fixes that are announced!

This message was authored by Jahd1234 This message was authored by: Jahd1234

Re: My remote control volume has stopped working since software update!

Was there a fix for this? My sky remote has suddenly stopped working for volume. Tried all the above steps multiple times. 

This message was authored by Mollie5555 This message was authored by: Mollie5555

Re: My remote control volume has stopped working since software update!

Instructions don't match menus ....I appreciate these change.  My sound has suddenly stopped working via remote on SkyQ box.  Even when model number is typed in says your model isn't  supported.  Well ot was 5 days ago so what has changed?

This message was authored by Jakeyjakejake This message was authored by: Jakeyjakejake

Re: My remote control volume has stopped working since software update!

Ok I recently recieved the new sky q box with the voice control button on it. I've spent about 2 hours trying everything to get the volume button and standby button working including everything people have advised 

 

What I'm about to explain worked for me FINALY ! 

 

1) Take power cable out of sky box leave for 30 secs 

2) plug back in wait for it to do its thing reset. Let the menu and programmes appear as if all normal (important)

3) press menu button then gold down 1 & 3 for 3 secs until the red light flashes. 

 

After that the tv make search menu should finally appear. Before doing this I must have pressed 1-3 500 timed and it didn't work! My volume and standby all now functional from sky remote.

 

Good luck

This message was authored by AYasin This message was authored by: AYasin

Re: My remote control volume has stopped working since software update!

Thank you so much. I tried this and it works now. I've been pressing 1 and 3 so many times. 

When i tried this immediately it let me through and fixed the problem. 

Thank you for the tip.

 

This message was authored by iknowjoey This message was authored by: iknowjoey

Re: My remote control volume has stopped working since software update!

Yep it worked for me too. Thanks for the tip!

This message was authored by Josephard This message was authored by: Josephard

e: My remote control volume has stopped working since software update!

Your tip has worked for me also , thanks . My tv is a new LG and the remote is a QSky . 

This message was authored by mercanto This message was authored by: mercanto

Re: My remote control volume has stopped working since software update!

Thanks so much for tip, got a new control and would not pair and does now ! Cheers 

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