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Discussion topic: My recordings on sky q arent showing and its saying currently unavailable

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This message was authored by Lyne1 This message was authored by: Lyne1

My recordings on sky q arent showing and its saying currently unavailable

Go into my recordings and it's saying currently unavailable 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: My recordings on sky q arent showing and its saying currently unavailable

Posted by a Superuser, not a Sky employee. Find out more

@Lyne1 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: My recordings on sky q arent showing and its saying currently unavailable

Posted by a Superuser, not a Sky employee. Find out more

@Lyne1 
Try a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by oldfella This message was authored by: oldfella

Re: My recordings on sky q arent showing and its saying currently unavailable

Posted by a Superuser, not a Sky employee. Find out more

@Lyne1 wrote:

Go into my recordings and it's saying currently unavailable 


Hi @Lyne1 

If you also cannot make new recordings check through the following link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Lyne1
Topic Author
This message was authored by Lyne1 This message was authored by: Lyne1

Re: My recordings on sky q arent showing and its saying currently unavailable

Thank you I've got it working finally had to rest my box a couple of times 

This message was authored by Chodley This message was authored by: Chodley

Re: My recordings on sky q arent showing and its saying currently unavailable

Posted by a Superuser, not a Sky employee. Find out more

Keep an eye out for hard drive errors. Might be on its way out.

This message was authored by dilydol This message was authored by: dilydol

Re: My recordings on sky q arent showing and its saying currently unavailable

Having to reboot the system every time we try to watch recordings. Been going on for a couple of weeks now!

do think the hard drives on it's way out?

This message was authored by Chodley This message was authored by: Chodley

Re: My recordings on sky q arent showing and its saying currently unavailable

Posted by a Superuser, not a Sky employee. Find out more

Almost certainly

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