@DebbieLees
Try to reboot your Q box.
Press Standby on your Sky Q remote and then switch off and unplug at the mains.
Wait at least 30 secs and then switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait a few seconds before you press Home on your Sky Q remote which should change the light to green and home screen should appear.
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Sky Q 1TB UHD
LG TV
Sky Mobile
Sky Max Full Fibre 500 broadband
