My q box say to use this service I need to upgrade and I have no app or recording or catch-up

[Hunterboy]

My sky Q box says to use this service I need to upgrade I have no app or recordings. Catch up TV I have reset the boy but still the same I have literally nothing 

[Tom-W19]

Hi @Hunterboy 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147