My picture on the screen keeps freezing and stopping. Not watchable

[Wendy5]

My picture on screen keeps freezing not watchable 

[nigea99]

---

@Wendy5 wrote:

My picture on screen keeps freezing not watchable 

---

hi @Wendy5 

Please see the following page that covers a few problems - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-q-picture-problems


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system