@MartinaMBostock wrote:
Ordered new mini box for upstairs but it won't connect. We have the main box downstairs and another mini but it won't connect to either. We also have a booster box in the kitchen to improve our WiFi 🛜
Hi @MartinaMBostock
Assume it is a Sky Q WiFi booster. Q boxes will not connect to if it is not.
First try rebooting the main Q box and then when this is completely back up and running reboot the problem mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).
If you are on Sky Broadband and the Router or. Sky Q booster is nearer to the mini than the main box then you can try pressing WPS on that instead of the main Q box. If you do this on the router make sure you press the Sky router WPS button and not the router reset button.
