My new Sky box has arrived but no router for broadband

[Sheryl2]

Hi, my new equipment has arrived but I don't have a router for broadband. 

[oldfella]

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@Sheryl2 wrote:

Hi, my new equipment has arrived but I don't have a router for broadband. 

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Hi @Sheryl2 

Normally (assuming it's Sky Broadband) the Broadband router is posted out before Q install.   The installer brings all Q TV boxes on the day of install.

Are you sure that it is not the Router that you have received?

[Sheryl2]

I'm installing myself but not been sent a router, only a sky q box and 2nd box for upstairs tv. 

[GD1]

@Sheryl2  If broadband was ordered at the same time as Sky Q the lead time for broadband is 10 working days minimum.