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Discussion topic: My new Sky Q box has been delivered and connected but I cannot get it started.

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Eradicate
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This message was authored by Eradicate This message was authored by: Eradicate

My new Sky Q box has been delivered and connected but I cannot get it started.

‎12 Apr 2023 05:12 PM

My new Sky Q box is not operating. I followed the written and then on screen instructions but it is not operating. 

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1

Re: My new Sky Q box has been delivered and connected but I cannot get it started.

‎12 Apr 2023 05:18 PM

Posted by a Superuser, not a Sky employee. Find out more
@Eradicate wrote:

My new Sky Q box is not operating. I followed the written and then on screen instructions but it is not operating. 

@Eradicate can you tell us what is happening are you getting any on screen messages 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Eradicate
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This message was authored by Eradicate This message was authored by: Eradicate

Re: My new Sky Q box has been delivered and connected but I cannot get it started.

‎12 Apr 2023 05:22 PM

No on screen images - As instructed I press 'home' button after blank screen but nothing happens - I then get 'no signal' 

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Laing1
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Superuser
This message was authored by Laing1 This message was authored by: Laing1

Re: My new Sky Q box has been delivered and connected but I cannot get it started.

‎12 Apr 2023 05:35 PM

Posted by a Superuser, not a Sky employee. Find out more
@Eradicate wrote:

No on screen images - As instructed I press 'home' button after blank screen but nothing happens - I then get 'no signal' 

@Eradicate check that your HDMI source is the one your Q box is connected to you may have to use your TV remote to cycle through the different HDI inputs on the TV to find the one your Sky box is connected to 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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