My new Sky Q box continues to need regular re-booting to turn on.

[JT1968]

My new Sky Q box continues to need regular re-booting to turn on. I Periodically, when I try to switch it on (either at the box or with my remote - with brand new batteries), nothing happens. In order to get it working, I have to unplug at the wall to re-boot it. This is very frustrating, anybody know why this is?

[Lisa-P1987]

Hi there @JT1968 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Angie26]

Mine is doing exactly the same! It is also losing connection to the internet regularly, every couple of days. Very frustrating!

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.