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This discussion topic has been answered Discussion topic: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

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This message was authored by: orionn2o

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Just when you first turn the tv by pressing the sky button on it doesn't detect a signal.

if I then switch inputs or turn the sky box on and off with the tv powered it then runs along happily  

This message was authored by: ste1977

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

Hello,

 

I'm having the same issue. It's only happens after I've been watching channels in UHD EG sky sports . 
The TV I am using is a Samsung Model number is: 

QE55QN85DBTXXU

Software version: T-PTMDDEUC-1301.0 

last time it happened was around 11am this morning. 
It's the main Sky Q 2TB box. Connected by new high gold plated quality fast MDMI. Was also happening with previous MDMI cable. 

 

 

This message was authored by: Stuart+Moore

Re: My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

The quickest work around I've found is go unplug the sky HDMI cable from the TV port then plug it back in.

TV detects new HDMI connection and allows setup.

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