My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

[cuke]

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@Sharon43 wrote:

So I used samsung help via TV menu as the same issue started on my Soundbar, a strange accented woman called me, I gave her access to my TV whilst she said words I didn't understand. She flddled around on hidden TV menu like someone stated in a previous response, it seems OK now but it's only been 2 days. Fingers crossed.

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 Can you describe this hidden menu?I would think this might be the service menu and she either reset the hdmi ports or installed a firmware update to them...

[RS1462]

The guy that took remote control of my tv, reset the HDMI ports which worked for a week or so.

The problem returned and I was then asked to upgrade the sky HDMI cable, which I have done no further problems. Two weeks without issue 

[Sharon43]

Mines only lasted 2 days, very disappointing. I've changed my hdmi cables already so can't see that solving it for me. 

[Sharon43]

All I know about the menu was it was  black with very small coloured writing, resetting hdmi sounds familiar. 

[Paul+Thrussell]

Hi, I've given all the required info. Where are we at with a fix? Thanks 

[RS1462]

I speak too soon 

turned on Sky box tonight and the same message displayed. I will be contacting Samsung again and requesting reimbursement for the cable. Is there anyone from sky following this thread,  that can provide an update 

[Sharon43]

I've tried yet another new hdmi cable to no avail. So yesterday I decided to turn off hdmi control in settings and just use the remote to turn on TV and sky q, this so far has been OK.