My new Samsung tv not recognising Sky Q box. Says no Signal and check power device

[Ducatasti]

@cukea quick google search shows lots of issues between Samsung TV and Sky Q being reported for the past couple of years, there is a problem and it's being ignored.  Clearly not enough pain for either Samsung or Sky to do anything about it.

[benben1]

Mine does this too, new Samsung smart TV and sky q 2tb. Works if I reboot, but also if I just leave it for 2 mins. 

[cuke]

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@Ducatasti wrote:

@cukea quick google search shows lots of issues between Samsung TV and Sky Q being reported for the past couple of years, there is a problem and it's being ignored.  Clearly not enough pain for either Samsung or Sky to do anything about it.

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A quick Google search means nothing as only those who have issues post them up, aside from the thousands that do not. So please do not lecture a owner of many Samsung tv's, I currently own four ranging from a 2019 version to a 2024 one, that work fine. I spend a great deal of time on different forums and there is no common mention of any issues with Samsung tv's.

If you also do a quick Google search of LG's and SkyQ it will also reveal the same 'no signal issues'.

More than likely it is down to faulty hardware, cable or an incorrect setup.

[Ducatasti]

@cuke Not lecturing just simply responding to your constant denial on here that there's not an issue. I too have multiple TVs, two of which are Samsung. This issue is only occurring on my latest Samsung and is repeatable.  The solutions you proffered may work on your TV's but not everyone's as evidenced on this board and indeed the Samsung boards. Burying your head and claiming there isn't an issue isn't supported by facts.

[cuke]

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@RobertHaines wrote:

My new Samsung tv keeps not connecting to Sky Q box. It says no signal and check power device. The only way I can get it to connect again is reset Sky Q box. I spoke to Samsung but they told me it's an issue with quality of hdmi cable. I am using hdmi cable that came with the Sky Q box. Samsung said I should use high-speed HDMI cable or HDMI 2.1 cable. Anybody else had this issue? 

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As stated, as many issues with other manufacturers tv's and Sky. Samsung outsell it's nearest competitor by nearly 2 to 1, thus any issues should be expected to be skewed as only those who have issues post, there are thousands that don't.

As I stated I spend some time on many different forums solving issues with their tv's. Sky connection issues does not come up to the point where it is a common denominator any more than any other tv does.

Try searching in here for one, you will find just as many LG owners stating the same as you are about their tv's and Sky.

It could just as easily be said that the hardware in a Sky box is so dated this leads to compatibility issues over HDMI. But Sky will not be updating thir hardware so we're stuck with it.

[Mike266]

There is an issue with new Samsung TVs that are able to support the sky q 4k 10 bit signal. The issue will not effect older models that either support only 1080p or 4k 8 bit.... the issue is with Samsung signal plus and sky q... it must be a software issue because both can support the highest output when you go through the steps I outlined in a earlier post. I suspect it's sky who need to update there software to accommodate the new Samsung TVs, which as you already state, have the largest market share + will only improve in terms of picture quality, as time goes on!