My netfix profile has changed to a different username and is now in Spanish!

[LJ64]

My netfix profile has changed to a different username and is now in Spanish!

[caesarome]

@LJ64 

You will need to contact Netflix about this as your account might have been hacked.

[Invisiblename]

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@LJ64 wrote:

My netfix profile has changed to a different username and is now in Spanish!

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Classic sign that your Netflix account has been hacked! As advised, you'll nee to contact Netflix.  If you carryout the instructions below before you contact them via there website's Live chat, it should help speed things up.

Netflix hidden menu

• Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote:
  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up,Up, Up
• This opens a hidden menu.
• You can get the email address that the hacker used from the "membership" (Miembro) tab, and the service code from the "contact us" (Contactarnos) tab.
• Netflix Live chat should then be able to log the hackers out of Netflix on your sky q box, reset the email address associated with the Netflix account back to your own email address, and send you a link to follow to reset password and PIN number on the Netflix website on your mobile phone

[Invisiblename]

@LJ64  Did you get this sorted?