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Discussion topic: My multi room sky Q box is not receiving an IP address

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Avatar for JonnyBrown79
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This message was authored by: JonnyBrown79

Message posted on ‎13 Mar 2024 04:07 PM

My multi room sky Q box is not receiving an IP address

I have recently change internet provider and now my multi room box is saying it can not obtain an IP address

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎13 Mar 2024 04:23 PM

Re: My multi room sky Q box is not receiving an IP address

Posted by a Superuser, not a Sky employee. Find out more

@JonnyBrown79 

 

Probably needs a network reset, as the IP addressing from the new router is different.

 

Home - Settings - Setup - Network.

 

Highlight Status and then select Reset on the right hand side.

 

Follow instructions to WPS with main Q box.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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