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This message was authored by: GEEZAPUFF69

Message posted on ‎28 Jul 2024 09:04 AM

My multi room mini box had frozen

No code it's stuck on sky accessibility sdvert

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Message posted on ‎28 Jul 2024 11:57 AM

Re: My multi room mini box had frozen

Posted by a Superuser, not a Sky employee. Find out more

@GEEZAPUFF69 

try the following  steps as below,

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen “Skip & set up later”
  • Hold 1&3 to repair the remote control

If 4&6 does not clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control their TV.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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This message was authored by: GEEZAPUFF69

Message posted on ‎28 Jul 2024 09:05 AM

Re: My multi room mini box had frozen

Its frozen on a sky accesability ad

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Avatar for Laing1
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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎28 Jul 2024 11:57 AM

Re: My multi room mini box had frozen

Posted by a Superuser, not a Sky employee. Find out more

@GEEZAPUFF69 

try the following  steps as below,

  • Unpair their Sky Q remote from the box by holding 4&6
  • Wait for the remote to flash
  • Then dismiss the information screen “Skip & set up later”
  • Hold 1&3 to repair the remote control

If 4&6 does not clear the information screen, try holding 7&9 to reset the Sky Q remote then hold 1&3 and follow the on-screen setup journey to allow the remote to control their TV.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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Avatar for Ron32
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This message was authored by: Ron32

Message posted on ‎15 Nov 2024 01:11 PM

Re: My multi room mini box had frozen

Thank you for your replies Sky go mini box now connected

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