My mini sky q box....screen keeps jumping and at times goes blank

[GemmaB831]

I have used my sky mini box on 2 tvs in my house and the same thing happens. Screen can jump and then go blank. I have tried different cables in box but makes no difference. Both tvs work okay until I try use the mini box on them

[Greenfingers001]

Hi there @GemmaB831 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.