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Discussion topic: My mini sky box will not connect to the to the network . The tv downstairs is working perfectly

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This message was authored by Susan71 This message was authored by: Susan71

My mini sky box will not connect to the to the network . The tv downstairs is working perfectly

Can someone please phone me

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Susan71
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This message was authored by Susan71 This message was authored by: Susan71

Re: My mini sky box will not connect to the to the network . The tv downstairs is working perfectly

I have rebooted everything in site for the last few mornings & very frustrated with the whole thing.

This message was authored by Laing1 This message was authored by: Laing1

Re: My mini sky box will not connect to the to the network . The tv downstairs is working perfectly

Posted by a Superuser, not a Sky employee. Find out more

@Susan71 wrote:

Can someone please phone me


@Susan71 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

If you tell us what problem you are having we can try to help you 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by oldfella This message was authored by: oldfella

Re: My mini sky box will not connect to the to the network . The tv downstairs is working perfectly

Posted by a Superuser, not a Sky employee. Find out more

@Susan71 wrote:

I have rebooted everything in site for the last few mornings & very frustrated with the whole thing.


Hi @Susan71 

Try a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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