My mini sky box will not connect to the to the network . The tv downstairs is working perfectly

[Susan71]

Can someone please phone me

[Susan71]

I have rebooted everything in site for the last few mornings & very frustrated with the whole thing.

[Laing1]

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@Susan71 wrote:

Can someone please phone me

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@Susan71 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

If you tell us what problem you are having we can try to help you 

[oldfella]

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@Susan71 wrote:

I have rebooted everything in site for the last few mornings & very frustrated with the whole thing.

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Hi @Susan71 

Try a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.