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Discussion topic: My mini boxes are not working, I can’t forward or rewind on any of them

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This message was authored by CandA1 This message was authored by: CandA1

My mini boxes are not working, I can’t forward or rewind on any of them

My mini boxes are not working. I cannot forward,rewind or pause them. 

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This message was authored by oldfella This message was authored by: oldfella

Re: My mini boxes are not working, I can’t forward or rewind on any of them

Posted by a Superuser, not a Sky employee. Find out more

@CandA1 wrote:

My mini boxes are not working. I cannot forward,rewind or pause them. 


Hi @CandA1 

First try rebooting the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the minis as above.

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