My mini box wont connect to my sky q box

[Emma331]

My mini box says not connected to sky q box so I followed the steps to connect and it won't do it I have tries several times and tries switching all boxes and broadband off and on

[Tom-W19]

Hi @Emma331 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Emma331 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.