My mini box shows accessibility on sky but the remote won't work to let me skip

[VEP]

Thanks.  I am wondering if it's more straightforward to ask for an engineer visit.  Never had issues in the last 30 years!!

[VEP]

Is there a factory reset option for the mini box and remote?

[VEP]

The escalation was in reference to me, not Bern

[nigea99]

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@VEP wrote:

The escalation was in reference to me, not Bern

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Please may I just check whether you have  received a chat invite or not ?

(I suspect not)

[VEP]

No I haven't 

[nigea99]

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@VEP wrote:

No I haven't 

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Sorry about that @VEP 

I have sent a new request & hopefully you will get an invite to chat with the Support team, although I cannot say if & when you might receive one

[Tom-W19]

Thanks for escalating. We've sent an invite to @VEP.

[VEP]

I finally have this resolved!!  Thank you to all of you who took the time and patience in endeavouring to assist me.  Very much appreciated.

Following escalation I engaged with a sky representative, when through all the previous actions i had tried.

Simply............. I had the reset the mini box and run through the stages of setting that up.  Easy when you know there's a reset button on the back of the box!  So, it doesn't seem as if stuck on accessibility screen is always a remote issue.

once again, thank you

[nigea99]

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@VEP wrote:

I finally have this resolved!!  Thank you to all of you who took the time and patience in endeavouring to assist me.  Very much appreciated.

Following escalation I engaged with a sky representative, when through all the previous actions i had tried.

Simply............. I had the reset the mini box and run through the stages of setting that up.  Easy when you know there's a reset button on the back of the box!  So, it doesn't seem as if stuck on accessibility screen is always a remote issue.

once again, thank you

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@VEP  Thanks for the update & I am glad you now have this resolved