My mini box is stuck on step 2 of 4 of resetting the wifi

[Stevewazza40]

I tried resetting the Wi-Fi on my mini box and it is stuck on step 2 of 4 (error: MR001). Even after switching it off at the plug, when I turn it back on it is still on this page because it won't connect.

[Lisa-P1987]

Hi there @Stevewazza40 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Stevewazza40 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Simmykb]

We turned our main sky q off and it's fine but our mini box isn't even having tried to reboot. It's stick on step 2 of 4