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Discussion topic: My mini box always freezes. I have to reset it on daily basis.

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This message was authored by NathalieCiet This message was authored by: NathalieCiet

My mini box always freezes. I have to reset it on daily basis.

The mini box freezes on daily's basis. The wifi downstairs is fully functioning. But I have to unplug and reset far too often. It's becoming very annoying 

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This message was authored by Laing1 This message was authored by: Laing1

Re: My mini box always freezes. I have to reset it on daily basis.

Posted by a Superuser, not a Sky employee. Find out more

@NathalieCiet wrote:

The mini box freezes on daily's basis. The wifi downstairs is fully functioning. But I have to unplug and reset far too often. It's becoming very annoying 


@NathalieCiet are you rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

rebooting the mini box

If you are then you mini box might just be on the limit for receiving a signal from your main box and you may have to contact Sky to see if you can get a booster to boost the signal or an engineer 

 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
NathalieCiet
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This message was authored by NathalieCiet This message was authored by: NathalieCiet

Re: My mini box always freezes. I have to reset it on daily basis.

Hi @Laing1, rebooting wifi, and mini box.

an engineer has been booked for next week  🤞 

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